Senior Health Insurance Information Program

The Senior Health Insurance Information Program (SHIIP) is a free, unbiased and confidential service of the State of Iowa to assist and educate Medicare beneficiaries so they make informed decisions.  It doesn’t promote or endorse companies, products or agents. 

Trained volunteer counselors meet one on one with individuals and families to answer questions related to Medicare, supplemental insurance, long term care insurance, Medicaid and insurance claims.

Who Does SHIIP Serve?

SHIIP has assisted thousands of people eligible for Medicare, persons already on Medicare because of age or disability, and their caregivers, parents, relatives and friends. 

Medicare is complicated.  Whether it’s trying to explain Medicare parts and pieces, comparing plans, or confusion around medical billing statements, SHIIP can help.   Sometimes meeting someone face to face can help sort out the problems and complexities of Medicare, or maybe the cost of medications is getting too high –
SHIIP can help. 

Medicare Part D Open Enrollment

Every year Medicare Part D and Medicare Advantage plans announce changes for the next year. Iowans on Medicare can change plans from October 15 to December 7. Changes are effective the following January 1. 

It can cost you money not to review your Medicare Part D coverage. In one hour, a SHIIP counselor can check cost, restrictions, discuss savings and access to the drugs you need. Last year SHIIP volunteer counselors saved Iowans on Medicare almost $15 million on Part D drug costs.


Make an appointment to see a SHIIP counselor.  Call 515 962-5375 and leave your contact information. A SHIIP counselor will be in touch with you to set up an appointment at the Indianola Activity Center, 2204 W. 2nd Ave (Hwy 92).