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1. What is the process for filing a complaint against a rental property?

If you are concerned about a non-emergency issue, you will need to first contact your landlord. Your landlord should have seven (7) days to address the complaint upon notification. If left unresolved, please contact the Code Enforcement Officer to file a formal complaint to the city. Concerns regarding significant health, safety, or general welfare issues, a tenant may contact the Code Enforcement Officer to schedule a complaint based inspection.

Complaint based inspections are of no charge to landlords or tenants. To learn more about how to file a complaint, please visit our website:

https://www.indianolaiowa.gov/1018/Complaints-Violations

2. How do I know if the rental unit I am living in is certified?

Certificates must be readily available to prospective tenants and current residing tenants by the property owner and/or landlord at all times. If you are unable to receive or view a certificate by a landlord or leasing agent, please contact the Code Enforcement Officer.

3. How will I be notified of an upcoming inspection?

Property owners and landlords are responsible for ensuring that all tenants are notified at least twenty-four (24) hours prior to an inspection. Notices must be complaint with those methods outlined in the Uniform Residential Landlord and Tenant Law (Iowa Code 562A.8).

4. How do I find smoke free housing?

Smoke free housing can be found on the Iowa Smoke Free Homes website: smokefreehomes.iowa.gov